Guest Services Agent
HIND Management, New Zealand
Job Description
At Sudima Hotels we are here to help you make the most of your day and bring a smile to YOU. Our guests enjoy warm genuine experiences when staying with us, across all our locations. Our diverse teams offer warm hospitality and a genuine care like no other.
If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent for our brand new 186 room Sudima Auckland City Hotel.
We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.
This is a part time role covering a variety of shifts during weekdays, evenings, weekends and public holidays. You will need to be flexible to work all rostered shifts and come with a minimum of 1 years hotel front office or airline experience. Barista/bar experience will be well regarded.
You must have a full drivers licence and be able to drive a manual and automatic car to be successful in this role.
The successful candidate will need to possess the following attributes:
- Confident, well motivated, enthusiastic and determined
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised
- Approachable and flexible amp; a team player
- Committed to continuing professional development
Requirements
The primary objective of this role is to check guests in and out in a timely manner and amaze guests with outstanding customer service. On a daily basis, the successful candidate will:
- Responsible for ensuring a smooth check in and out process and guest satisfaction.
- Ensure a warm and friendly welcome every time a guest enters the hotel.
- Liaise closely with Housekeeping to ensure a efficient running of the day to day operations for both departments.
- Follow security procedures and emergency procedures to ensure the safety of all our guests and team members
- Ensure you have an up-to-date knowledge of all room categories and amenities
- Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
- Ensure you acknowledge VIPs and provide them with appropriate service
- Have a thorough knowledge of the surrounding location including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs
- Attend ongoing training
- Carrying and or storing of luggage/car parking when required.
- Car valet parking when required
- Ensure that guest safety and security is maintained to high levels at all times.
- Ensure your personal presentation is consistent with brand standards including correctly presented uniform and name badge
- Communicate professionally and effectively with other hotel departments.
- Assist with guest and employee dry cleaning service as required.
- Ensure Health and Safety standards are being met and reported as per policy
Benefits
Its an exciting time for us with dynamic growth in our company. Now is the time to join Sudima!
- Funky new uniforms provided
- Great long service perks and anniversary vouchers
- Friends and Family Hotel rates!
- On the job paid training
- Training towards NZQA qualifications
Our values are based around caring, working together and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. Sudima hotels are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.
APPLICATIONS WILL ONLY BE ACCEPTED FOR THIS ROLE VIA ONLINE APPLICATION
YOU MUST HAVE A CURRENT OPEN VISA TO WORK IN NZ
Sudima Hotels are committed to accessibly, should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 304 0745 Monday to Friday 9am - 5pm to discuss in person.