Job Description
Do you have experience and a proven track record in providing excellent Customer Service? Are you driven by delivering constantly high standards? We are currently looking for a Customer Service superstar to support our Customer Service Centre, Wholesale team.We invite applicants that are highly motivated, friendly, and outgoing with a great team attitude to apply for this role. The successful applicant will display excellent communication skills, high presentation standards, honesty, and an excellent work ethic. Legal entitlement to work in NZ is mandatory. The Foodstuffs North Island Limited’s vision is to make sure New Zealanders get more out of life (in-tune). By delivering sustainable shopping experiences so awesome, New Zealanders have more of what matters to them. So that we are most preferred by customers, employees, and suppliers. To create purposeful careers and bright futures for New Zealanders who work with us. Build a sustainable and profitable future for our customers, colleagues, Co-op, communities, and country (in-front).This role is crucial to live and embed the FSNI vision and role model the values of:Think customer - Thinking customer is about every decision and every action being grounded in understanding all New Zealanders, and what matters most to them. Someone who thinks customer always communicates why they’re doing things from a customer point of view and considers the impact it will have on customers. In it together - People who are in it together look after each other, back one another, and work together as one winning team, every time. They collaborate, play in position, and communicate proactively, because they know it’s not good enough to wait for other people to come to them they go out and get that conversation started themselves. Courageous - This is about being bold, innovative, and unafraid to try new ways of doing things to stay ahead of the game for our customers. It’s about that Co-op fighting spirit and people who don’t give up, even when it’s hard. Courageous people aim high because they aren’t afraid to try. They challenge with respect for the good of the Co-op and the customer, and always speak up when something isn’t right. Above the line - An above the line person plays their part in a positive way. They take responsibility, ownership, and accountability for what they do and how they behave every day. They are committed to learning and growing. and have mutual respect for everyone at Foodies. Key accountabilities for this role are as below:· Placing Sales orders into SAP· Resolving member complaints.· Build and maintain relationships with members. Ensuring a superior level of customer service is always aimed for. Provide a professionally superior service to all members including external and internal teams, any request to be investigated and resolved in a timely manner.· Ensure all outbound calls, member queries, customer queries, website enquires, or operational issues are investigated and logged into Salesforce to a satisfactory level and in a timely manner. · Commits to meeting the expectation and requirements of internal and external customers.· Acts with customers (both internal and external) in mind.· Values importance of providing high quality customer service.· To receive and respond to all internal/external phone calls.· To generate referrals to the appropriate store or business unit where appropriate.·
Job Specification