Job Description
Are you looking for an opportunity to join a customer driven team, working for New Zealand’s Retail Employer of the Year? Are you driven and experienced in delivering excellent Customer Service? Do you have previous experience in Account management in a Sales environment? If so, we may be the business for you!About the role We are currently looking for two Customer Service Coordinators to support our Wholesale team, based at our Customer Service Centre in Palmerston North. The two roles are;Customer Service Conversion Coordinator, andCustomer Service Account Sales Coordinator. Hours are Monday Friday 8am 4.30pm (40 hours), Fixed term assignment for 6 months.These roles focus on building and retaining relationships with customers, ensuring a superior and professional level of customer service is provided in a timely manner. Proactively engaging with the Customer Service team, key personnel at all stores and the South Island team to ensure your customers have the best customer experience. Key responsibilities and duties include:- Build relationships with the Customer Service Centre business units and customers,- Ensure all calls are answered as per Customer Service Centre guidelines within required SLA requirementsand superior level of customer service is delivered to at all times,- Ensure all daily, weekly tasks involved in administration are completed within agreed timeframes,- Value add opportunities are identified for every channel of communication and offered to both external/internal customers,- Any other tasks as required,- promoting a positive environment for the Customer Service Centreby going the extra mile where appropriateand demonstrating the Foodstuffs Values,- Actively Promote our Online ordering platform,About youWe invite applicants that are highly motivated, friendly and outgoing with a great team attitude to apply for this role. The successful applicant will display excellent communication skills, high presentation standards, honesty and an excellent work ethic, with the following Professional/Technical expertise:- Excellent verbal and written communication skills,- Previous working experience with Salesforce or similar CRM system,- Proven experience in complaint/conflict resolution,- Data Entry experience,- Intermediate-advanced level of proficiency in the Microsoft Office suite- Excellent problem-solving skills,- You will have the ability to effectively maintain internal relationships and influence your key stakeholders,- You will have a positive approach to partnering and a proven history of hitting targets.Who are we?A true kiwi success story, Foodstuffs North Island are a co-operative with a team of 22,000 in a growing network of 300+ stores (PAK’n’SAVE, New World, Four Square, Gilmo
Job Specification