At Xe, we live currencies. We share the belief that behind every currency exchange, query or transaction is a person or business trying to accomplish something important, so we work together to develop new and better currency services that put our customers first.
Xe was one of the first businesses built on the internet, having begun its life in Canada in 1993 as Xenon Laboratories. Our Universal Currency converter was launched in 1995 and it has grown into one of the most popular currency sites in the world, with over 280 million users worldwide. In 2015, Xe was purchased by Euronet Worldwide, Inc. (Nasdaq: EEFT), and joined forces with Euronet’s HiFX brand, a leading international money transfer business, to offer Xe’s users’ access to reliable money transfer services as well as currency information under the Xe brand. Today, our platform is used by thousands of businesses from small-to-medium-sized enterprises, to Fortune 500 companies.
We continue to have ambitious growth plans as we work towards becoming the world’s most used, most loved and most trusted currency exchange service, helping more than a billion people around the world.
We’re proud of what we do and how we do it, but most importantly why we’re here. We empower people to know more and do better.because behind every currency exchange query or transaction is a person trying to accomplish something important.
How will you help Xe become more successful?
Reporting to the Global Head of Operations based in the UK, this role will be an important part in the continual improvement and delivery of operational change at Xe; ensuring money in and money out for our customers in the fastest and most efficient way possible. We achieve this through a range of global payment networks. We strive for excellence in delivering the best service for both our Corporate and Customers.
What you’ll do
- Work directly with both local and global operations teams to implement payment / operational change projects, including but not limited to training and support
- Assist and support the Operations Team and wider business, as required, with particular focus on change and related communications, ensuring that everyone is aware of the changes being made
- Manage and review existing payment process flows and procedures
- Identify, prioritise and support new change requests related to Payments amp; Operations
- Manage the deployment of new change requests from identification through to delivery
- Manage in- house system configuration, ensuring fast and efficient delivery of Money In / Money Out for both Consumer and Corporate customers globally
- Liaise with internal stakeholders both locally and globally (APAC, NAM, Europe); namely product and project managers, IT development teams and where necessary, the wider business
- Ensure all changes are sufficiently tested end to end prior to deployment with UAT
- Liaise directly with external services providers and banking partners
- Drive Operational change to create scalable, automated payment processes, increasing efficiency and speed of payment
- Regularly review payment routing, rules, methods, banking partners amp; solutions, making recommended changes to reduce cost
- Responsible for identifying Operational Risks, documenting and carrying out remedial action
- Drive Operational Excellence through reviewing and challenging the status quo
Requirements
Who you are
- Previous experience in a financial services or FX organization
- Knowledge of global payment systems, including SWIFT, NPP, Card Settlement, Poli Pay, UK Faster Payments, SEPA and ACH etc
- Analytical and an eye for detail
- Strong interpersonal skills with the ability to articulate and communicate clearly verbally and in the written form
- Strong time management skills, together with the ability to plan, facilitate and multi-task multiple business priorities
- Prior experience working in a global team desired
- Flexible in your approach to working given the nature of change and the change delivery cycle.
*Please note that as this role will evolve as the business continues to grow.
Benefits
- Competitive market-based salary;
- Annual discretionary bonus
- Contributory KiwiSaver
- Medical
- Additional day of annual leave per year of service (capped at 25 days)
- Discount gym membership
- Opportunity to be a part of the Euronet Employee Share Purchase Plan (ESPP) and;
- Flexible working.