Associate Director - Customer (Auckland)
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to explore opportunities, navigate challenges, and solve problems for the communities we live in. Our continued commitment to deliver excellence to our customers is built around a true partnership approach developed over years in the IT game. At Datacom, we know our point of difference is the people we employ and the breadth and depth of knowledge they bring to the table. This role epitomises that.
About the Role
This is a truly unique senior leadership opportunity that will not only see you responsible for leading our customer engagement in Auckland, you will also be responsible (alongside our other Auckland leaders) for location direction setting and leadership across the wider Auckland employee community.
In this role you will establish new partnerships and enhance existing relationships with the leaders of some of New Zealand’s most iconic private sector organisations, large public sector entities, not-for-profit groups, and the wider South Island community.
Based in Auckland, you will assemble and lead our teams to focus on our customers and what is most important to them. You will develop offerings based on an outside-in view of our customers’ needs and what will drive value for them.
If you’re a passionate, proven and innovative business leader with experience in the technology sector, this is the opportunity you’ve been waiting for.
What you’ll do
In simple terms, you’ll lead our customer engagement developing high performing customer success and service delivery teams as well as setting the direction (alongside your peers) for our Auckland business. On daily basis you will be involved in everything from strategy development and execution, community engagement, sales and product development.
Skills and requirements
To be successful in your application, you are:
- A strategic, visionary leader with strong relationship management skills
- Experienced in leading successful and sustainable teams
- A builder of long-term trust-based relationships with customer senior leaders
- Curious about the business of customers and enjoy helping them solve their biggest challenges
- Creative in how to construct value for our customers and opportunities for us
- Unwavering in delivering on our commitments to our customers
- A strong negotiator who can fairly represent the interest of Datacom
- Passionate about creating opportunities for our people and the broader economy/community.
Why you want to join us
At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!
About Datacom
Datacom is one of Australasia's largest home-grown tech company. We draw on the expertise of over 6500 staff who work in 24 locations around the globe. We work with a full range of clients, from government agencies to local councils and multinational corporations, to explore and extract the hidden value in their systems. Working alongside our clients, we bring together the right technology and the knowledge and creativity of our people, to deliver practical solutions to our customers’ challenges.
Datacom has the breadth to support our customers through a broad range of services and solutions, and the depth to meet them on their journey and help them adapt in our ever-changing world. We span technology, operations, digital and product, all underpinned by robust industry experience and insight.