Business Analyst - Digital
Datacom, New Zealand
Job Description
Our Purpose
Here at Datacom we connect people, process, and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Datacom Digital is a rapidly growing business dedicated to delivering exceptional customer experiences across all digital channels, from e-commerce, web to interactive signage at point of sale. Our passion is to develop market leading personalised and connected experiences that delight over time, combining our market leading development capability, with class leading technology partnerships.
Come and work with a team of like-minded professionals, you will not be disappointed.
The Nitty Gritty
We have over 7,500 people across our global offices, and generate an annual revenue of over $1.5 billion, this makes us one of Australasia's largest professional IT services companies. We have extensive expertise across the full spectrum of IT services, from business consulting through to data centres and even payroll. With this comes a long list of significant clients.
Datacom is committed to hiring, developing, and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the Role
As a Datacom Business Analyst within the Digital team, you would engage with our customers from the outset, helping them define objectives and requirements showing leadership and innovation. You would work with our customers to design solutions and the associated programmes of work to deliver the solution in such a way as to maximise customer return on investment. You will have a solid business background, being able to talk the language of your customers so they can see that you have captured their requirements, and they understand the solution you are proposing. You will be equally adept at translating these requirements into technical documents that enable accurate and rapid delivery of quality solutions.
Requirements
Core Competencies
- Understand strategic imperatives: It all starts with an understanding what our customers are trying to achieve. This allows you to bring the strategy down to actionable initiatives and provides clarity into the outcomes we’re trying to achieve.
- Understanding the customer experience Focusing on the customer experience requires adopting an outside in focus. Understanding the customer and the challenges they face (using tools such as Customer Journey Maps) allow you to take that outside in approach and create solutions your customers need, want, and love.
- Reimagine business processes: The digital space moves quickly. In many cases, you may not only need to improve a process, but also completely reimagine a process and create disruption in your industry. To be successful, you need to understand business processes, how to analyse processes, develop new processes, and drive organizational change.
- Embrace agility: Embracing agility goes beyond the frameworks such as Scrum or Kanban and includes an understanding of Lean mindset and practices. We can harness the power of Agile and Lean thinking to bring about change.
- Continuous stakeholder collaboration: While stakeholder engagement is core to business analysis in any environment, engagement activities need to be continuous in a digital environment. The evolutionary and experimental approach with Agile and digital will require frequent feedback and conversations with stakeholders.
- Strategic use of data: One way to enable better collaboration with stakeholders and understand customers is through data. We collect a lot of data about our customers; through our interactions and through social media. Using data analytics to interpret that data and better understand our customers allows us to build better solutions. It also allows us to take an evidence-based approach to decision making.
- Understand technology: You don’t need to understand technology at a software engineer level but understanding technology will allow you to find new ways of working and new capabilities for your organization. You need to be able to work with business leaders and help them understand what is possible.
- Embrace product management: More and more organizations are shifting from projects to product thinking. As Business Analysts, we need to understand how to work with Product Owners and sometimes serve as a proxy for the Product Owner. We need to be accountable for the outcomes resulting from our products and establish a deep understanding of our customer and their needs.
As a Digital Business Analyst your skills will be used across a wide breath of challenging and leading-edge projects. Key day to day tasks might typicall