Service Desk Analyst
Datacom, New Zealand
Job Description
About Datacom
We have over 6,500 people across our global offices, and generate an annual revenue of over $1.48 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
Please note this role is only open to candidates with full New Zealand working rights.
The role
As a Service Desk Analyst, you will respond to phone calls and email queries from customers, guiding them through first level technical support. You’ll work with a team of close knit, like-minded people, who rally each other through the rushes and support each other with more in depth queries.
What you’ll do:
- Respond to phone calls and emails in relation to technical support
- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
- Multitask!
What you’ll bring:
- Strong communication and time managment skills
- Previous customer service experience
- Be able to work in a fast paced work environment
- Positive Attitude and willingness to develop technical skills
- Be able to problem solve
Benefits
- Base salary + kiwi saver + subsidized Life and Health Insurances, retail discounts
- Flexibility in working arrangements- hybrid working model including WFH!
- Continuous career development and progression
If this sounds like your next challenge Apply Now!