The Datacom Customer Experience Platform (CXP) business unit provides quality ‘end to end’ contact centre technology solutions delivered as a managed service, with a strong focus on the Genesys platform. We consult, establish, and maintain our Client contact centre technologies allowing them to deliver on their customer priorities.
PLEASE NOTE: We will require full NZ working rights.
About this role
Support Datacom’s Contact Centre operations in Australia, Asia and New Zealand, which service both internal and external customers. You will provide reactive support during business hours as well extended on call cover (by prior arrangement). You will be required to attain a comprehensive understanding of the solution and support the operations teams and service providers with continuous improvement.
This role is about people, outcomes and how technology can bring about value. Our team is made up of a tightly aligned, culturally diverse, autonomous professionals who pride themselves in being good team players. We work from different geographies with a mix of office and remote locations, give of our best time and talents to our team and customers
This opportunity is targeted at Service Desk Analysts, Senior SDAs, and contact centre CSRs with some technical aptitude. A perfect chance to spread your wings and get your foot in the door with a specialist team. No prior experience managing Genesys is required!
What you’ll do
What you’ll bring
To apply for this role, please submit your application by clicking apply below!
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