Senior Customer Experience Specialist
CallCentre People, New Zealand

Based in Takapuna our awesome client is looking for a Senior Customer Experience Specialist to join their Team.

Breakdown for the role:

90% of time

• Telemarketing: calling 150-200 warm leads a day
• Customer on-boarding: helping our customers understand our service and help them get started
• Customer Service: registration and help desk inbound emails and calls
• Pre-Print Production: Supporting pre-print production team - checking in orders, scanning, approving art

10% of time

• Helping cover and supplement general customer service and sales when needed
• Customer service - email and phone
• Quoting and admin

Skills and Attributes:

• Proven call centre experience
• Mature, independent, customer centric thinking style and personality
• Highly motivated to achieve targets An abundance of energy and strong work ethic
• Uncompromising attention to detail in every task performed
• Process-oriented mindset and disciplined to work within our proven system
• Computer and tech-savvy

All applicants must undergo a Ministry of Justice check. If this sounds like you then we want to hear from you today!

Job Rewards and Benefits