Product Manager
Serko Ltd, New Zealand

Serko is an NZX50, global business travel and expense company, with our Headquarters based in Parnell, Auckland. As the 2020 HI-Tech Company of the Year, we're a SaaS that is diverse, close-knit group where everyone's opinion matters. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe and we’re growing!

Our purpose is to "Bring People Together", coupled with a vision to "Create a Connected, Frictionless Travel Experience". While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers.

Our mission is to "Build the World's Leading Business Travel Marketplace"! We’re backed by the likes of Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.

Requirements

This role requires a unique blend of analytical skills, user empathy, business acumen, product marketing fundamentals, and creativity to drive product improvements and innovations that lead to significant growth outcomes. By leveraging data analytics, user experience insights, and innovative growth hacking techniques, the Growth Product Manager aims to optimise activation and retention metrics and achieve aggressive growth targets.

• Analyse data from a variety of sources to identify growth opportunities and areas for improvement. Design and execute A/B tests and other experiments to rapidly test hypotheses and measure the impact of growth initiatives.
• Collaborate closely with engineering, design, marketing, sales, and customer success teams to implement growth initiatives and ensure a cohesive user experience.
• Identify and scale successful experiments and initiatives to leverage growth opportunities across the product and other areas of the company.
• Conduct user research and competitive analysis to understand market trends, user needs, and behaviours. Use insights to inform growth strategies and product decisions.
• Prioritize and manage the roadmap for feature development and optimization efforts that drive growth metrics. This includes onboarding experiences, viral features, referral programs, and retention mechanisms.
• Set, monitor, and analyse key metrics related to growth, such as conversion rates, customer acquisition cost (CAC), lifetime value (LTV), and retention rates. Adjust strategies based on performance data.
• Communicate growth strategies, experiment results, and data-driven insights to stakeholders and the broader company to ensure alignment and support for growth initiatives.

• Proven experience in a growth product management role, preferably in a tech product company with a focus on e-commerce or marketplace, with a track record of delivering growth outcomes.
• Strong analytical skills and experience with data analysis tools (e.g., SQL, Excel, Google Analytics, Amplitude, Mixpanel).
• Experience with A/B testing, experimentation, and funnel optimization.
• Strong communication and presentation skills, with the ability to translate complex concepts into clear and understandable terms.
• Excellent cross-functional project management skills.
• Familiarity with user experience design principles and processes.
• Creative problem-solving abilities and a willingness to experiment with new ideas.

Benefits

It's important to us, that our people can bring their whole selves to work. Join our team and we have the following on offer for you!

• A competitive base salary and opportunity to take part in our employee incentive share scheme, KiwiSaver global equivalent) and life insurance.
• Flexible and hybrid working arrangements, where you get to choose how to best structure your day and week so you can be at your best.
• A focus on both well-being and doing, including:
• Wellbeing amp; volunteer days, focused meeting free time
• Discounted Southern Cross health insurance (NZ), free flu shots, and access to confidential support, guidance, and counselling services.
• A focus on both wellbeing and doing, including:
• Wellbeing amp; volunteer days, focused meeting free time
• Discounted Southern Cross health insurance (NZ), free flu shots, and access to confidential support, guidance, and counselling service
• Enhanced parental leave including:
• 20 weeks on full pay for the primary caregiver
• Return to work support for the primary caregiver
• Three weeks of paid Partner Leave

Become part of a team

Job Rewards and Benefits