Telesales Customer Service Representative
Rentokil Initial, New Zealand

Rentokil Initial is seeking applications from highly motivated Sales and Service-focused individuals to join our fast-paced telephone-based sales team in Hamilton on a permanent full-time basis. We are looking for experienced individuals with excellent communication skills, proven sales success, ability to prioritise and stick to deadlines but most of all, who are passionate about providing a great customer experience to our customers and enjoy working within a great team for a great company.

The main duties for this role include:

• Managing the call cycle to ensure all clients are proactively contacted
• Actively identifying and executing sales opportunities on every call
• Managing the day-to-day administration requirements of your customer
• Providing excellent customer service on every inbound call
• Proactively identifying sales opportunities through outbound campaigns.
• Ensuring customer issues are resolved efficiently
• Preparing, processing and submitting client invoices each month

The ideal candidate will possess:

• Previous experience with customer service and sales
• The ability to build long-term internal and external relationships
• Exceptional written and verbal communication skills
• Attention to detail and problem-solving skills
• The ability to learn quickly and be IT savvy
• The ability to work effectively under pressure

What's in it for you:

• A market-related salary plus great benefits
• The chance to work for a multinational business offering excellent growth and development opportunities
• An experienced, supportive, and collaborative team environment

About Us:

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has around 26,000 employees providing a range of support services in over 50 countries worldwide, whilst retaining the agility and characteristics of a local company. We operate in all regions of New Zealand employing passionate people to manage, maintain, and service our extensive customer network.

If you are looking for an exciting role supported by a great team and a supportive manager and the opportunity to advance your career with a global and reputable company, then this is the role for you! APPLY NOW!

Please note that applicants must have the right to live and work permanently in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including a drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.

Employee Testimonials:

The onboarding and training I’ve received has been amazing. At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.

Renay Fagan

Customer Service Consultant

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

Job Rewards and Benefits