Customer Service / Sales Support
Vulcan, New Zealand
Job Description
Internal Sales/Sales Support
Are you looking for a company that can deliver on what they promise around career development? We are looking for an experienced Customer Service/Sales support person to join our inclusive, professional and ambitious team.
Vulcan is proud to be the most customer focussed and efficient metals distributor and processor in Australasia. We have 72 warehousing, manufacturing, and processing facilities throughout Australia and New Zealand, employing over 1500 staff, across six business divisions.
Our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business and this always starts with people. We’re a team of relaxed yet professional, ambitious yet open-minded people who enjoy what we do. With endless opportunities for growth, we’re dedicated to investing in our people and supporting their success.
This position is fulltime permanent, and the successful candidate will be based from our Vulcan site in Timaru.
About the role:
You will be joining a thriving team of professionals whose role is to support our external representatives and to support the day-to-day operations of our distribution businesses, offering our clients an exceptional level of service and support. You will be answering inbound inquiries via phone and email, processing orders, preparing quotes, and proactively follow up with customers to get their feedback, guarantee their satisfaction and develop ideas for pitch modification to more successfully sell product. You will have an excellent telephone manner accompanied with a can-do attitude. We highly value our clients and while this role is office based, we encourage going out and meeting the clients face to face to strengthen these relationships. Hours are Monday to Friday - with some flexibility with start and finish times to provide a better work-life balance, as part of the team you will generally work an 8 hour day.
Once trained this role is varied with exciting opportunities to increase your knowledge and develop your professional career and will involve assisting in the day-to-day performance of the branch, including stock management and other administrative responsibilities.
Remuneration for this role is a generous salary paid monthly, plus other benefits.
Requirements
We’re looking for someone with the following skills and experience:
- Intermediate level or above Computer Skills
- Great attention to detail
- Fantastic warm and friendly telephone manner
- A person who has experience in customer facing role values a high level of customer service
- Ability to be flexible and work in a small team environment and assist where necessary
- Ability to work under pressure and prioritise when things get busy
- Full class 1 licence
- A flexible approach to the role as it may on occasion include a small amount of assistance in the stores area
We are committed to health and safety in our organisation. Due to the nature of this role amp; our business, a pre-employment drug screen is part of the recruitment process for the successful person.
Benefits
Why Vulcan?
- We have a unique non-hierarchical, flat culture where everyone is empowered to make their own decisions.
- We are passionate about our people and supporting them to reach their full potential. With endless opportunities for growth, we’re dedicated to investing in our people and supporting their success.
- We’re dedicated to a better tomorrow. We’re actively working to minimise negative impact and maximise positive impact on our environment.
- We believe that being a diverse and inclusive workplace makes us better in every way.
- We offer a secure future and solid career, along with a generous base salary.
- Great professional development opportunities in a company that genuinely cares about the growth and development of everyone.
- We believe in supporting flexibility wherever possible to ensure your job enhances, not hinders, your life. ( This role is office based and no WFH options)
- Our health and wellness programme is available to all employees
Below are just some of the benefits you’ll get if you join our growing team:
If the above sounds like you, please submit your details through the application form and we’ll be in touch ASAP. We’d love to hear from you!