Digital Business Analyst
Vulcan, New Zealand
Job Description
Who is Vulcan?
Vulcan is proud to be the most customer focused and efficient metals distributor and processor in Australasia. We have 72 warehousing, manufacturing, and processing facilities throughout Australia and New Zealand, employing over 1500 staff, across six business divisions.
We’re a team of relaxed yet professional, ambitious yet open-minded people who enjoy what we do. With endless opportunities for growth, we’re dedicated to investing in our people and supporting their success.
About the role
We are seeking a talented Digital Business Analyst to come on board and help drive Vulcan's digital efforts. This role is multi-faceted in nature and we're after someone who is comfortable working across various digital products, rolling these out to a range of users and effectively managing and maintaining platforms.
You'll be joining a friendly, open-minded and cross-functional team who is constantly evolving, learning and growing. We're relaxed, yet focused and outcome driven.
Business Analysis:
- Help solve business problems through supporting with the roll-out and management of third-party applications and platforms across Vulcan's geographies (New Zealand and Australia) and Business Units.
- Enable the business to adopt digital initiatives and tools, through clear understanding of the differing user needs.
- Map user journeys to introduce new processes and digital experiences relating to core products. Ensure user touchpoints, actions and obstacles are considered.
Product Ownership:
- Support ownership of customer-facing digital products (third-party or in-house).
- Manage key platforms, develop training materials, and facilitate integration efforts.
- Support with integration efforts between products.
Drive Digital Initiatives:
- Support the introduction of digital initiatives, relating to customer and supplier facing digital products.
- Manage key digital projects, engage stakeholders, and facilitate change management.
- Lead projects leveraging agencies and consultancies with clarity, ensuring timely outcomes.
Website Management:
- Support with co-managing Vulcan's website(s) using WordPress, adhering to UX/UI principles.
- Analyze website data to enhance the digital experience and support business growth.
- Collaborate with the digital team and wider business to ensure accuracy, accessibility, and value for all users.
Requirements
- Bachelor's degree in Commerce, IT, or related field.
- 3-7 years of experience in a digital-related role.
- Business Analysis experience, with a focus on customer/supplier-facing digital products.
- Product management or ownership experience.
- Wordpress experience.
- Strong communication skills.
- Project management.
- Agency and vendor management.
- Strong problem-solving skills and attention to detail.
- Experience in B2B industries.
- IT procurement.
- Autonomous, self-starter who has experience owning and rolling-out products.
We don't expect all candidates to demonstrate competency in all requirements, as we understand some people have natural strengths in some areas and are growing in others - we're on the look-out for those with a hunger to learn and see this role as an opportunity to develop personally, whilst contributing and adding value to Vulcan's digital journey.
Benefits
- Open, relaxed culture.
- Onsite Gym.
- Opportunities across New Zealand amp; Australia.
- Flexible working hours.
- Competitive remuneration.
- A focus on your growth - training and development is a priority.
- Access to the latest technologies, and partners.