Customer Success Manager
DEFEND Limited, New Zealand

• Join a thriving Co. for rapid growth amp; personal development.
• Collaborate with industry-leading experts in the field of cybersecurity.
• South Island-centric: Flexible location within the South Island

ABOUT THE ROLE:

At the heart of DEFEND's operations are our people. We are experiencing unprecedented growth and success through our unwavering commitment to invest in our people and processes, allowing us to deliver outstanding security outcomes for our customers. 

We're deeply committed to cultivating an environment that ensures we have the right individuals working together, producing optimal results, and providing the space for everyone to deliver quality work and reach their full potential. To uphold this commitment, we are looking for several Customer Success Managers across the South Island.

Reporting to the Head of Customer Success, you will be responsible for managing and growing key accounts, driving revenue growth, and ensuring that our solutions meet the cybersecurity resilience needs of our clients. You will work closely with our product and delivery teams to ensure that our solutions align with our customers' desired outcomes.

Manage and grow key accounts, driving revenue growth and meeting sales targets:

• Develop and maintain relationships with key stakeholders, including C-Suite executives.
• Understand customer needs and develop solutions that meet their desired outcomes.
• Collaborate with product and delivery teams to ensure that our solutions meet the cybersecurity resilience needs of our clients.
• Keep up to date with industry trends and developments to continually improve our offerings and stay ahead of the competition.
• Contribute to the development of sales and marketing strategies that align with our business goals.
• Maintain accurate sales forecasting and reporting to ensure that targets are met.

You’ll need a rich combination of experience, personal attributes, and bring a level of energy, enthusiasm, and dedication to your work that sets you apart from your peers. To be successful in you would need to demonstrate the following:

• Account Management: Demonstrable experience in nurturing client relationships and fostering growth within accounts.
• Positive and Proactive Attitude: Willing to go the extra mile. You’ll approach challenges with a can-do attitude and are focused on achieving success.
• Excellent Communication: Listen actively, articulate ideas clearly, and build strong relationships with clients and colleagues.
• Problem Solving Skills: think creatively and find innovative solutions to complex challenges.

• Strategic Thinking: Think strategically and develop a deep understanding of cybersecurity. You’ll be able to anticipate changes and trends and adjust your approach accordingly.
• Results- Oriented: You’re focused on achieving results and driven to meet or exceed goals. You’re self-motivated and take ownership of your work.
• Customer Focused: Develop a deep understanding of our customers' needs and you’ll have an innate ability on delivering outstanding service and solutions that meet or exceed expectations.

Want to know more? Apply now using the link below!

Application closing date: Monday 19th February 2024

Benefits

We're a business-centric cybersecurity organisation founded by a team of passionate cybersecurity experts whose mission is to - BUILD A CYBER RESILIENT WORLD. Over the last five years, we've experienced phenomenal growth, working with a wide variety of customers in New Zealand and across 66 countries and winning several industry awards, including Microsoft's 2022 New Zealand Partner of the year!

Each customer we work with is different. Our dedicated approach is to help organisations progress on their cyber resilience journey by delivering outstanding industry services with the highest level of professionalism and care.

We hold ourselves accountable by our core values. Our People First culture sets us apart, and we believe working with DEFEND will be a time in your life you will look back on and truly believe you made a real difference.

What’s great about working for DEFEND?

By joining our innovative and creative team you will have the opportunity to contribute a variety of cybersecurity outcomes, from culture amp; awareness of cyber resilience, through to offensive amp; defensive security, developing yourself in technology and digital delivery across multiple sectors.

Work life balance:

• With a national focus throughout New Zealand, our team is made up of skilled individuals at different stages in their careers, therefore we can offer flexibility in base location, as well as embracing remote working
• Flexible working arrange

Job Rewards and Benefits