Front Office Duty Manager
HIND Management, New Zealand
Job Description
About The Role - Te mahi
We are looking for an enthusiastic Front Office Duty Manager who knows how to get the best out of their team and lead from the front by setting and providing the highest levels of customer service. To be successful, you will have experience in a similar role, a passion for exceeding guests' expectations, demonstrated operational leadership and organization skills, and a passion for manaakitanga - providing great hospitality.
The primary objectives of this role are to oversee operational matters relating to the hotel, deliver exceptional guest experience, problem solving in a timely manner and provide outstanding customer service.
This is a permanent, full-time role based at Sudima Christchurch Airport. The payrate for this role is $28 - $30 per hour with a guaranteed minimum of 30 hours per week. (This is a rotating roster and includes weekend shifts, and some graveyard shifts).
Responsibilities | Nga haepapa
- Manage the hotel whilst on shift and when senior managers are not present
- Ensure all complaints are dealt with appropriately
- Ensure a smooth check in and check out process whilst on shift and ensure VIP guests are acknowledged appropriately
- Attend to any emergency situations including security, maintenance, fire or evacuation
- Communicate professionally and effectively with all hotel departments, teams, senior leadership and external stakeholders
- Ensure Health, Safety and Hygiene Standards are being met and reported as per policy
Requirements
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
- Wellbeing programme including Health insurance discounts
- Excellent reward amp; recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Life insurance cover after successful probation period
Interested applicants must have work eligibility rights for New Zealand and be able to relocate to Christchurch.
Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, contact our Support Office (09) 304 0745 pressing the option of the hotel where this vacancy is listed. A Talent and Culture representative will be able to assist Monday to Friday 9 am - 5 pm.y.
Our Values
E MANAWANUI ANA MATOU - WE CARE
KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING
KA MAHI TAHI MATOU - WE WORK TOGETHER