Job Description
Customer Service Representative: Full time - Mandarin/Cantonese/Cambodian fluency required· Are you looking for an opportunity to join New Zealand’s Retail Employer of the Year? · An expert at providing amazing service, enjoy sales and building strong relationships with customers?· Verbal and written fluency in Mandarin, Cantonese or Cambodian?Mix of working from our office in Palmerston North and from home this is a 40 hour per week opportunity Monday to Friday 8.30am to 5.00pmWe do require candidates to be located near our Palmerston North office to attend training for the first 4 weeks, team meetings and ongoing training days when required.About UsYou know New World, Gilmours,PAK’nSAVEand FourSquareright? That’s us! We are one of NZ’s biggest companies, you just don’t know it, because in true Kiwi style we are humble about it (apart from right now maybe)! Our Customer Service Team all play a vital role in supporting our network of 330+ stores across the North Island.About the roleThese roles focus on building and retaining relationships with our valued customers, ensuring an exceptional and professional level of customer service is provided in a timely manner.You will be the voice of our business and need to be able to problem solve as you go!Your day will involve answering internal/external customer queries and phone calls, ensuring that all calls, queries,complaintsandinquiries are investigated and logged in the Customer Relationship Management System, generatingreferrals to the appropriate store or business unit where appropriate and makingoutbound calls to both internal and external customers.About youThis opportunity will require you to think on your feet and problem solving so you will be a quick learner,have excellent customer service focus and previous experience in a contact centre environment with the ability to work unsupervised.You must be fluent in Mandarin, Cantonese or Cambodian and English both verbal and written and if you have previous hospitality experience this would be idea.Familiar with SAP and Microsoft Office products, previous experience using WeChat and sales experience will be preferred.You may have worked in a similar environment or be looking to enter the customer service field where you can utilise your fantastic phone manner,and excellent interactive and written communication skills.These opportunities will require you to think on your feet and enjoy problem solving so you will be a quick learner,with the ability to work unsupervised.
Experience awesome. Achieve Awesome. Be awesomely you.We’re proud to have a focus on Diversity amp; Inclusion here at Foodies and welcome applications from you all regardless of who you are or what you do. We welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whanau, but most importantly we celebrate our people - our taonga, every day for being uniquely them.
Job Specification