Senior Engineer
Datacom, New Zealand
Job Description
Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.
The Nuts and Bolts
We are a New Zealand company who employ over 6500 people across our offices in NZ, Australia and Asia and we generate an annual revenue of over $1.48 billion, making us one of Australasia’s largest professional IT service companies. We have renowned expertise in operating data centres and in providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant and notable clients so to meet their needs, and in turn our employees’, we place great value in the hiring, developing and promotion of the very best available talent. Everyone’s unique contribution is recognised and lauded whilst training and development is specifically tailored to suit each individual’s needs!
Why You Want to Join Us Our Team and Culture,Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally, and in the regions we continue to grow and actively support local workforces and their families and are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:
- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS Amazing benefits such as free Healthcare and Life Insurance from leading providers and access to online training portals to help you gain official industry certificates and we even cover the examination costs if you are successful!
- DEVELOPMENT Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps plot a specific route to the next stages of your career.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 6500 strong workforce, there are many long-term opportunities to progress within. ‘Kick start your career’ is an often-used phrase but for a career in I.T., with regards to Datacom it really does apply!
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
Our Team
Datacom is rapidly growing so can offer plenty of opportunity for IT professionals interested in career growth and challenges. You will work within a large team of professionals with plenty of opportunity for you to progress and gain industry certifications and experience, across a very wide range of technical environments and clients. Growth is important to us, and we look forward to seeing your career Skyrocket here at Datacom. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.
About the Role
As a Senior Engineer in our SOE team, you will work in multi-faceted customer environments and play a key role in assisting the design and implementation of End User Compute solutions customer environments, focusing on the Microsoft Modern Workplace. This role requires you to ensure a strong technical fit of all solutions within the existing and planned environments. You’ll gather, analyse and understand ICT business requirements and contribute to pre-sales engagements with clients.
We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.
What You’ll Do
- Ensure the consistent delivery of service and outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers
- Escalation point for customer related queries, incidents or problems
- Maintain documented architectural standards for nominated customers
- Identifying process improvement opportunities within nominated customers
- Input toward Statements of Work and implementation of small ad-hoc projects
- Liaise with customers, other