Product Owner (Fixed-Term)
Loaded, New Zealand
Job Description
We’ve had a relatively unique journey getting our Loaded platform to where it is today.
Originally we built a 13 site hospitality group across the country, and ran into all sorts of difficulties using existing systems and processes to run these businesses properly.
We first built Loaded to solve our own problems and after the success this created for us we’ve been thrilled to be able to share it with thousands of our customers in New Zealand and see a big difference in the performance of their business and a big boost to the lifestyle they are able to lead.
We now have a strong market leader position in New Zealand and we’re expanding our presence in Australia, which means that we have a growing customer base of bar, restaurant and cafe owners to support.
Our incredible Product Owner, Grace, is heading on parental leave in early 2023 and we’re looking for someone to join us on a fixed-term basis to cover the role for eight months while she takes this time with her family.
This is a pretty interesting role to say the absolute least, and offers an awesome opportunity for someone to join us in an influential position at a really exciting time.
There’s really no area of the business that our Product Owner role doesn’t touch, so if you’re keen to help us build and deliver the best possible solution to our customers amp; potential customers, then read on.
A bit about the work we envisage
A lot of early stage companies will advertise roles using the term ‘varied responsibilities’, and we’re going to do the same here, but really, truly mean it. If you’re looking for a multifaceted Product role with a bit of everything, you’ve really found it with this one.
You’ll spend time managing the Loaded product workflow, develop and refine the full scope and product definitions for our products to be delivered, and work on our backlog.
You’ll work with our co-founders on design and wireframing, facilitating the reviews of these with stakeholders, and then manage the handover to the development team.
You’ll also manage the transition of work from development to QA, and then into Beta and Pilot groups, keeping everyone up to date with how things are going at every step along the way.
Customer research is another important part of this role, so you’ll also spend time understanding the needs and pain points of existing and future customers through methods like customer interviews. The information you collect you’ll use to validate and inform product direction, ensuring that our customers are stoked with the products we deliver.
You’ll also manage general customer feedback and product requests, balancing these with existing work, and be involved in market and competitor research.
Needless to say you’ll spend a lot of time collaborating with others from all walks of life. You’ll be integrated into a lot of the work our development team are doing, as well as talking to our customer and sales team about the needs of our current and future users on a regular basis, and talk product vision with the co-founders.
Loaded is early enough in our journey that whoever steps into this role will make a huge impact, but we’ve also been around for long enough that we have some great systems and processes set up in the product and delivery space. We also have an awesome customer base who love us (and who we love right back!).
This is a pretty exciting time to join us - we’re in expansion mode and we’d love to find someone who has the confidence to roll their sleeves up and make their mark across a broad range of product responsibilities.
This is an eight month fixed term role, but make no mistake, you’ll be adding a lot of lines to your CV in those eight months, and we’ll support you to do just that! We’d like to think that opportunities may abound at the end of the contract as well.
Requirements
Because this role operates pretty independently and needs to be able to get up and running quickly, we’re looking for someone tech-savvy with product ownership or management experience, including a solid understanding of product management principles and best practice. Ideally, you’ll have previously taken a product from conception to delivery.
You’ll have a customer centric mindset, with the ability to empathise with customers and translate their needs to product requirements. This is where a background in hospitality would be really helpful.
You’ll need strong problem solving skills amp; a strategic mindset to analyse problems, make decisions and implement effective solutions.
Strong written and verbal communication is very important, too, as you’ll need to effectively communicate ideas and concepts to both technical and non-technical stakeholders, and guide cross-functional teams towards a common goal.
Some more info about us
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