Sales Estimator /Customer Service
Vulcan, New Zealand
Job Description
Sales Estimator amp; Customer Service
Are you looking for a company that can deliver on what they promise around career development? We are looking for an experienced Sales Estimator and Customer Service person to join our inclusive, professional and ambitious team.
Vulcan is proud to be the most customer focussed and efficient metals distributor and processor in Australasia. We have 72 warehousing, manufacturing, and processing facilities throughout Australia and New Zealand, employing over 1500 staff, across six business divisions.
Our sustained growth can be attributed to our superior service and dedication to continuous improvement across every facet of our business and this always starts with people. We’re a team of relaxed yet professional, ambitious yet open-minded people who enjoy what we do. With endless opportunities for growth, we’re dedicated to investing in our people and supporting their success.
We are currently looking for a Full Time Sales Estimator/Customer Service person for our Aluminium Ultraclad department. Hours will be Monday to Friday 8am - 5pm (half hour for lunch). Some flexibility with hours is required. Salary will be dependent on experience. Looking for an ASAP start for the right applicant. The successful candidate will be hard-working, efficient, a quick learner and able to work both autonomously and in a team.
Primarily you will be required to liaise with customers via phone and email, enter customer quotes and orders, read both CAD and PDF drawings, and follow up on quotes. This role requires a candidate with a ‘can do’ attitude and excellent attention to detail. Mathematical aptitude is also essential as the quoting/orders component is numbers-based and good commercial sense is required. A great work ethic is a must to align with our company’s values.
Requirements
- Professional phone manner.
- Attention to detail (Critical).
- Estimating and/or Drafting experience..
- Accurate and efficient data entry skills.
- Good conflict resolution/problem-solving skills.
- Ability to work autonomously.
- Proactive attitude.
- Ideal/preferred skills/experience:
- Intermediate/Advanced Microsoft Excel, Word.
- General knowledge of Aluminium products would be an advantage.
General duties:
- Answering phones.
- Providing quotes from drawings (CAD/PDF). Will need to be able to interpret the drawings.
- Entering customer orders.
- Handling customer complaints/issues.
- Help the sales team solve any customer requests
- Process customer orders, update customer info
- Support project manager on checking stock, arranging deliveries to powder coaters, schedule delivery dates
- Process invoices on time,
- Look after the warranty processes/forms,
- Support to file Non conforming checklist and improvements
- Determining what information is necessary
- Work with Sales, Customers, Architect, Project manager and resolve any RFI's and discrepancies
- Reviewing specification in details
- Quantifying the materials by size, design and Type
- Submit reports to Sales / clients or etc.
- We are committed to health and safety in our organisation. Due to the nature of this role amp; our business, a pre-employment drug screen is part of the recruitment process for the successful person.
Benefits
Below are just some of the benefits you’ll get if you join our growing team:
- We offer a secure future and solid career.
- Great professional development opportunities in a company that genuinely cares about the growth and development of its people.
- We believe that flexible, relaxed, enjoyable workplaces make for happy people. We support flexibility wherever possible to ensure your job enhances, not hinders, your life.
- Our health and wellness programme is available to all our employees, including on-site gyms in various locations.
Why Vulcan?
- We have a unique non-hierarchical, flat culture where everyone is empowered to make their own decisions.
- We are passionate about our people and supporting them to reach their full potential. With endless opportunities for growth, we’re dedicated to investing in our people and supporting their success.
- We’re dedicated to a better tomorrow. We’re actively working to minimise negative impact and maximise positive impact on our environment.
- We believe that being a diverse and inclusive workplace makes us better in every way.
- We offer a secure future and solid career, along with a generous base salary.
- Great professional development opportunities in a company that genuinely cares about the growth and development of everyone.
- We bel