Implementation Consultant (Legal or Accounting Background)
LEAP Legal Software, New Zealand
Job Description
I’m transforming new LEAP users into highly productive practitioners almost every day.
- Our Implementations team help our new and existing clients transition from their current practice management software to LEAP.
- Work for a Culture that values its Employees
- Full-time, Hybrid and willing to travel
ABOUT LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement has kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll find yourself in good company here.
MEET THE TEAM
Our Consultants are the experienced LEAP specialists bringing new users to our network and setting them up for success from day one. As a trusted LEAP expert, you’ll work closely with clients to enable easy and efficient adoption of LEAP software, with a seamless transition that leaves our clients free to focus on what they do best.
Reporting to the General Manager of Operations NZ, you will work closely with our Data Transition Specialists, Project Managers and the Implementations Team to ensure a smooth and successful implementation and delivery of LEAP, including training clients. Our Implementations team help our new and existing clients transition from their current practice management software to LEAP.
As this is a permanent role it will only be open to candidates with Australian/New Zealand Resident/Permanent Residency or Citizenship.
Requirements
WHAT YOU’LL DO
- Build trusted relationships with new and existing clients
- Proactively liaise with various stakeholders to ensure the on-time implementation of LEAP
- Understand the client’s accounting process requirements and assist the project team in translating requirements into functional specifications for implementation and delivery
- Perform remote and onsite installations of LEAP software including installation, configuration, training, data transition review and general support
- Create and maintain documentation and training delivery processes
- Identify training and development needs of clients
- Develop implementation and training delivery plans
- Prepare and deliver standard and custom training events via web conference tools, web meeting or standard classroom methods in a one-on-one or group setting, amending and revising programmes as necessary to adapt to changes occurring in the work environment
- Understand and implement complementary third-party applications, where applicable
WHAT YOU'LL BRING
- 2+ years’ experience in a law firm or legal accounting role
- Proven ability to problem-solve
- Competent with Salesforce, Microsoft Office and web presentation tools
- Experience using Legal Practice Management Software
WHAT YOU NEED TO BE REALLY GOOD AT
- Communication clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
- Gaining commitment Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved
- Managing conflict Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people
- Managing work (includes time management) effectively managing one’s time and resources to ensure that work is completed efficiently
- Building customer loyalty Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty.
Benefits
LIFE at LEAP
L