Technical Writer (Contractor)
Tradify Limited, New Zealand
Job Description
Contract Role
We are on a mission to transform how tradespeople run their businesses and have a positive impact on their life. We contract people with energy to build something special that will transform an industry and meaningfully impact the lives of our customers. Success for us is millions of people using Tradify across the world.
As our software has become more feature-rich, our customer knowledge base has grown. We want to take a fresh look at how we are enabling our customers to self-help, with the help of a skilled Technical Writer (contractor) who can rewrite our help centre and put in place some standards and process guides for our Support Team to keep it up to date.
Working closely with our Support Team, we are looking for someone who can:
- Review and write the help centre content to enable our customers to learn about our software’s key features and how to use them;
- Work with the Support Team to write help centre articles to provide a base of FAQ for customers;
- Optimise our help centre content to appear in Zendesk Answer bot searches, increasing our bot resolution rates
- Provide a structure and process documentation for future article creation
Requirements
Skills amp; Expertise
- Have excellent English verbal and written communication skills with the ability to relate both technically and conversationally in a modern, formal, and professional manner
- Proven working experience in technical writing of software documentation
- Ability to deliver high-quality documentation paying attention to detail
- Ability to quickly grasp complex technical concepts and make them easily understandable in text and picturesProven ability to quickly learn and understand complex subject matter
- Experience in writing documentation and procedure manuals for various audiences
- Superb written communication skills, with a keen eye for detail
- Ability to handle multiple projects simultaneously
Benefits
Tradify is a fast-paced, action-oriented and sometimes unpredictable and challenging work environment, where our company values underpin everything we do. We focus on providing a fun and welcoming culture. We care deeply about diversity and inclusion and ensuring the Tech space in Aotearoa reflects our diverse communities. Sound like you? Interested? Want to know more? Get in touch