Service Delivery Manager
Theta, New Zealand
Job Description
We are a highly regarded, New Zealand owned technology company. We offer a creative and stimulating work environment and we value and respect inclusivity and diversity.
About this role | Mo tenei turanga mahi
As a result of our continued growth, we are looking for a Service Delivery Manager to join us and work based from our Christchurch office. This is a customer-facing position where you will oversee the delivery of our practice and support services, ensuring successful outcomes and great experiences for our customers. You will be working closely with our Service Desk and specialist practices to deliver ICT services to our customers, so experience with our kind of technologies (see the "solutions" page on our website) is really important.
Theta is proud of its abilities and the success it has delivering these all over New Zealand, so please do see the about page of our website to read our story and understand what we do. As an important part of your application, please tell us how you could be part of our success and why Theta would be a smart move for you. We are a great place to work, so we believe that the latter should be easy!
Skills and experience | Nga pukenga me nga wheako
This is what you will do:
- Ensure that our customers get the best outcomes from all of us here at Theta and the solutions we enable
- Run the full lifecycle of service agreements with our customers
- Provide service delivery expertise to the Sales team
- Continually improve our delivery practice, by contributing your knowledge as your experience grows
- Oversee and help deliver services, improving our operational processes, issue diagnosis and incident/problem resolution
- Understand our customers and what we do for them to ensure that our work is appropriate, aligns with our contracts and is fairly charged
- Work in our team, see the continuous-computing" page of our website
Does this sound like you?
- A knack for and enjoyment of problem solving
- You are proud of your great customer relationships
- Theta-relevant experience, as above
- You will have worked 5+ years in similar, or related ICT roles
- You are working in Service Delivery
- Experience of enterprise customer environments
- Knowledge of distributed solutions and experience around DevOps
- Accreditation in ITIL, or other modern service management processes
- Experience developing and implementing service contracts
- You communicate clearly and effectively, both face-to-face and in writing
- You like being part of a team
- While we do promote hybrid working, we will need to see you in person as task-appropriate, so you will need to be close to the office in Christchurch
- You are already living in the Christchurch region with valid NZ working rights status
- But most importantly, you have the passion to deliver customer service that makes you proud!
About us | Mo matou
Our people are awesome problem solvers who love turning tech into real world solutions. We thrive on enabling NZ businesses with smarter outcomes.
Join a creative, stimulating, and inclusive work environment that encourages participation and innovation, with many opportunities for professional growth. Our team of circa 300 is dispersed all over New Zealand, with offices in Auckland, Tauranga, Wellington and Christchurch. Work alongside some of the best and brightest in the industry - does this sound like a bit of you?
Our values are:
- Our people are our greatest asset.
- We conduct business ethically.
- Invention, imagination and creativity are the foundation for growth.
- We work with positive energy, enjoyment, humour and work/life balance.
- Excellence is our passion and we deliver what we promise or more
Benefits of working at Theta | Nga hua ka puta i te mahi ki Theta
Theta offers a family friendly work environment with flexible work hours where practical; especially relevant for caregivers.
We embrace gender equality and are committed to providing a supportive, diverse and inclusive work environment throughout our workplace.
Theta is committed to giving back to the community and are avid supporters of Cure Kids. We compete in various adventure races and do many other things to raise money for Cure Kids. And we make time for the fun things in life!
We currently provide the following benefits to ensure your professional development and personal wellbeing:
- Professional growth and learning opportunities
- A competitive salary (commensurate with experience)
- Fully subsidised medical insurance for employees
- Heavily discounted medical insurance for immediate family of employees