Service Now - Senior Technical Consultant
Datacom, New Zealand
Job Description
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our Team
We’re collaborative and autonomous, whilst providing you with the security and support you need to get the job done. We’re kiwi-owned, so you'll only answer to managers who understand the market you work in and what makes your customers tick.
We can offer the most exciting customer opportunities, whilst ensuring stability, opportunity and great benefits including full medical for you and your family and life and income protection insurance as well.
About the role
As a Senior Technical Consultant, you will be hands-on leading the technical implementations of ServiceNow in a consulting environment, with the responsibility for implementing ServiceNow for a range of customers.
You’ll be doing things like:
- Develop best practice designs and solutions to meet technical requirements of projects and become a trusted advisor on how to apply these to meet business needs.
- Setup, develop, configure, test and manage all technical assets of ServiceNow implementations according to the scope and timelines of the customers project plan and program requirements.
- Work with architects and cross functional teams such as Pre-Sales, Sales and Customer success to create and enhance features for our customers conducive to driving usage, adoption and value for customer needs.
- Maintain a high level of customer response, satisfaction, and looking to strengthen the relationship between the customer and Datacom at all times.
- Build extensive technical product expertise on the suite of ServiceNow solutions and capabilities acting as a SME on all ServiceNow technical solutions and offerings.
- Mentor the team of junior consultants, guide the team’s growth, deliver learning sessions internally.
You are the person we are looking for if you have:
- Proficient understanding of ServiceNow’s Customer Service Management (CSM) products amp; services (or similar) as well as digital based technologies.
- Certified ITSM and/or CSM Implementation Specialist.
- Experience of working in CSM / Customer Experience environments.
- Experience working in an Agile/Scrum environment.
- Development and/or consultancy experience with enterprise-level SaaS software solutions.
- Excellent problem-solving skills and ability to rapidly learn new technologies and tool sets.
To Apply
Hit the Apply now button and submit your CV and cover letter it’s as simple as that.