Customer Care Executive
Rentokil Initial, New Zealand

• An exciting opportunity to join a market-leading, global organisation

• Permanent, full-time role based in a handy Mt Wellington location

• Competitive salary with full medical cover and on-site parking

We have a fantastic opportunity for an experienced Customer Care Executive to join our high performing team in Aukland, on a permanent, full-time basis. Reporting to the Customer Service Team Leader, you will be responsible for providing customer-centric administrative support to help retain and grow the National Accounts portfolio. This also means providing excellent customer service and coordination for both our internal and external customers.

Your role will include (but not be limited to):

• Acting as the first point of contact for both internal and external clients
• Receiving, responding to and entering all customer requests into the appropriate systems
• Managing the ticket system from the start of a request through to the completion (including triage and assignment to appropriate personnel)
• Providing customer service phone support to National Account customers
• Preparing, processing and submitting client invoices each month
• Managing client portals to ensure Key Performance Indicators are achieved
• Working closely with regional and other internal teams to ensure all service requests are carried out promptly and that invoicing is prompt and accurate
• Monitoring and following up on any overdue service requests via an internal tracking system

To be successful in this role you will have:

• Minimum of 2 years' experience in a similar customer service / business administration related role
• Outstanding verbal and written communications skills with an aptitude to build relationships remotely to achieve business outcomes
• Ability to learn quickly and be IT savvy
• Able to demonstrate working effectively under pressure whilst keeping a smile in your voice
• The ability to use a straightforward and practical approach to handling business issues

Rentokil Initial is one of the largest business services companies in the world. The UK-based company operates in all major economies of Europe, North America, Africa, Asia and the Pacific. The company has around 36,000 employees providing a range of support services in over 70 countries worldwide, whilst retaining the agility and characteristics of a local company.

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

Please note that applicants must have the right to live and work permanently or long-term in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.

Job Rewards and Benefits