Data Centre Operator
Datacom, New Zealand
Job Description
Data Centre Operator
Our purpose
Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
We are looking for people with practical skills that want to be part of an exciting business with new challenges and new people.
We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.
E whakarato ana matou ki te whakangungu i o pukenga hangarau, pukenga ngaio, me te whakarite huarahi kia torohia nga pukenga e hiahia ana mo turanga ke atu.
Our policy is to promote from within, enabling opportunities for advancing your career.
Ko ta matou kaupapa here he tautinei mai i roto, kia whakawhanui i nga aheinga kia kokiri ai to umanga.
About the Role
The role is based at our Kapua, Hamilton Data Centre and involves a rotating shift pattern.
The Data Centre Operator performs a large number of remote tasks and first level support tasks as well as installation of customer equipment, cables and cabling infrastructure.
We will train you to undertake scheduled and ad hoc tasks set out by the 24x7 Operations Manager and work alongside a team of data centre site leads and data centre technicians to provide the highest standards in operational deliverables.
About you
- Flexibility to work a rotating shift pattern.
- Strong communication and interpersonal skills.
- Confidence to work alone and in a small team.
- Able to trouble shoot customer and technical issues
- Able to remain calm under pressure
- Comfortable to work at heights (up to 4m)
- Able to complete repeatable processes in a timely and accurate manner
- Working knowledge of Microsoft application suite
- Previous IT experience is preferred but not required for this role.
Role Responsibilities
- Complete and contribute to the Data Centre training programme.
- Ensure all batch processing deadlines and requirements are met.
- Assisting customers with enquiries and troubleshooting issues.
- Ensure health and safety requirements are adhered to.
- Identifying and recording all hardware faults and escalating to relevant parties.
- Provide escort for customers and engineers in the Data Centre.
- Installation and/or management of Data Centre infrastructure including power systems, IT and telecommunications equipment, cabling and server racks.
- Ensure adherence to (and documentation of) existing and new standards relating to customer change.
- Completion of all operational tasks assigned to you by your Operations Manager or Site Lead in a timely manner.
- Perform media management operations loading/unloading and off-siting of tape storage.
- Logging incidents and escalating as required.
- Ensure adherence to all Datacom policies.
- Be part of a culture of continuous improvement, seeking out efficiencies, service improvements, and new ways of working.
Please note to meet our security requirements applicants must have the legal right to work in New Zealand.
Why you want to join us
At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!