Senior Product Manager
Serko Ltd, New Zealand
Job Description
Serko is an NZX50, global business travel and expense company, with our Headquarters based in Parnell, Auckland. As the 2020 HI-Tech Company of the Year, we're a SaaS that is diverse, close-knit group where everyone's opinion matters. We’re already the established leader in Australasia and revolutionizing the way people do business travel in the USA and Europe and we’re growing!
Our purpose is to "Bring People Together", coupled with a vision to "Create a Connected, Frictionless Travel Experience". While the world of business travel is changing, we’re preparing companies for this with intelligent technology that helps them ensure the continued safety and wellbeing of their travelers.
Our mission is to "Build the World's Leading Business Travel Marketplace"! We’re backed by the likes of Booking.com and there is an exciting road ahead of us at a time where travel needs real, impactful change. We’re hiring people from different backgrounds, experiences, abilities, and perspectives to help us build a world-class team and product.
Requirements
As a Product Manager, you will be responsible for setting our vision and strategy of existing product area and help develop new ones based on a big-picture vision.
Your unique blend of business and technical-savvy, courage to dive into key strategic initiative and eye for details will enable Serko to deliver compelling products and services that solve real problems for our customers.
What you will be doing
- Defining a prioritized roadmap for a specific product area based on the input from market, key customers and stakeholders.
- Building relationships with key stakeholders and update them appropriately on product vision, strategy, releases and roadmaps
- Working closely with Head of Product to write business cases or narrative of a product area for product opportunity and investment justification
- Engaging with clients to understand market requirements
- Working closely with sales and marketing to create demand for the product and ensure that sales are properly equipped to sell the product and assist the go-to-market strategy
- Reviewing and publishing metrics for own product area
- Working autonomously through the backlog while making sure that features get delivered quickly and efficiently
- Mentoring and coach other product team members
What you will bring
- Experience mentoring and coaching team members
- Experience defining strategic priorities, helping others relate to and align with it and setting product vision and strategy
- Product Management experience and an extensive toolbox of modern product discovery practices to draw upon
- Experience using a range of metrics to monitor the success and health of products and services
- Proven experience of making evidence-based decisions
- Experienced in turning customer needs/pain points/desires into opportunities, and connect teams closer with customers (and not just be a proxy for them)
- Excellent stakeholder management skills and experience building meaningful, collaborative relationships across all levels of the business
- Strong facilitation and improvisation skills, with the ability to conduct effective workshops and meetings
- Strong verbal and written communication skills
- Experience advocating for a product or service with customers and stakeholders
- Experience fostering an open and collaborative environment
Benefits
It's important to us that our people can bring their whole selves to work. Join our team and we have the following on offer for you!
- A competitive base salary and opportunity to take part in our employee incentive share scheme, kiwisaver (or global equivalent) and life insurance
- Flexible and hybrid working arrangements, where you get to choose how to best structure your day and week so you can be at your best
- A focus on both wellbeing and doing, including:
- Wellbeing amp; volunteer days, focused meeting free time
- Discounted Southern Cross health insurance (NZ), free flu shots, and access to a confidential support, guidance and counselling service
- Enhanced parental leave including
- 20 weeks on full pay for the primary caregiver
- Three weeks paid Partner?Leave
- Support for the Primary Caregiver transitioning back to work after leave work 3 days and paid 5 days for the first?month back to?work
- Access to travel industry discounts
How to Apply
We can only accept applications from candidates who are either NZ/AU citizens/permanent residents, or hold a current valid work visa for employment in New Zealand.
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