Customer Support Specialist - ANZ
Tradify Limited, New Zealand
Job Description
We are on a mission to transform how tradespeople run their businesses and positively impact their lives. We hire people with energy to build something special that will transform an industry and meaningfully impact the lives of our customers. Success for us is millions of people using Tradify across the world.
With a rapidly growing customer base, Customer Support is at the heart of what we do, and we’re doing a pretty great job so far. We’re proud to be working on great and innovative ways to help Tradies succeed daily, but we want to do more and help with our growth, we're looking for some more energetic, support-focused superstars to join our central Auckland team.
As the first point of contact for existing customers you are an integral part of our customer team. You'll help them with their problems, get to know them, and be friendly, patient, and honest and you'll get lots of great feedback from happy customers whose lives you've made better.
If you have a passion for customer support, technology and taking on the world then read on.
- Provide setup assistance and answer inbound support queries via helpdesk, email and phone to paid customers.
- Work closely alongside our NZ sales team and provide support assistance when required to help our trialists get over the line, and provide technical assistance to our Customer Success team to help onboard new customers.
- Assist our development team in finding bugs and other product-related issues.
- Work collaboratively to decrease churn and come up with new initiatives to help our existing customers succeed and grow.
- Supporting our product and marketing teams with valuable customer insights.
- Keeping us informed of our key customer metrics by updating our customer metrics when required.
- Help improve our support function through the creation of content including FAQs, How to Guides and Videos on our Knowledge Base.
Requirements
You're going to love this job if you:
- Can work and thrive in a fast-paced environment.
- Are highly organised and can juggle many different tasks at once.
- Diagnose, and troubleshoot, are common words to describe what you love to do.
- Believe tradies do important work and want to be part of an environment that works relentlessly to ensure we make their lives better.
- Thrive in a great team environment where everyone is friendly, smart, and driven.
- Have the flexibility to work rostered late shifts 10.30am - 19.00pm to service our ANZ customer base
- Are keen to be part of a thriving support team making a difference
Benefits
We offer a dynamic high-growth environment where people can learn and thrive. You'll fit right in if you want a fast-paced, action-oriented, sometimes unpredictable, and challenging work environment.
For the right candidate, we offer a great benefits package with a salary from 60 - 65K depending on experience, Employee Share Options (ESOP), Down Tools Days (6 days a year to follow your passion), Volunteer Leave (to pay it forward in our community), Birthday leave (a paid day off so you can celebrate) and a values-based culture.
Interested? Want to know more? Get in touch