Business Support Analyst
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
Datacom Group Technology is responsible for the provision of company-wide technology services which are critical to the business because they:
- Support business processes that through their efficiency (speed, accuracy and cost per transaction) give the organization a competitive edge;
- Deliver an end user experience that supports enhanced employee engagement and productivity;
- Allow the business to scale without incurring corresponding increases in cost;
- Support business growth through diversification of service offerings
About the Role
We are on the hunt for an awesome person to join our Auckland team as a Business Support, supporting users across multiple products and services. This role will involve supporting the team with business processes, requirements and administrative duties as required. The Business Support role is responsible for the optimal operation of business systems.
This position will be an internal facing role.
What you’ll bring
Although work experience is great, we value a can-do attitude and passion much more! Your verbal and written communication skills are key to your success in this role. Along with this we need someone who can:
- Experience and understanding regarding budgets and forecasts
- Provide effective and efficient customer service support
- Support the management and team with administrative tasks
- Monitor open support requests and provide timely feedback to end users.
- Ensure all reported information is documented and recorded correctly.
- Create training materials and how-to documents for users
- Maintain and develop on existing processes in accordance with changes
- Bring excellent interpersonal and communication skills
- Strong quality orientation
Culture and Benefits
Datacom is ones of Australia and New Zealand’s largest suppliers of Information Technology professional services. As an ANZ company, we have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organizations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
At Datacom you'll be recognized and valued for your contributions. We're growing year on year and can provide stability, career opportunity and a collegial, agile, flat-structured environment that empowers people and promotes autonomy. We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. We operate at the leading edge of technology to help ANZ’s largest enterprise organizations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
If you would like to know more and this sounds like you. Please apply online today!