Business Operations Manager
UneeQ, New Zealand

UneeQ is an artificial intelligence company, developing the most advanced autonomous digital human platform available for customer interactions today and in tomorrow’s metaverse. Our mission is to deliver digital human experiences that excel in marketing, sales and service roles reducing complexity, improving conversions and creating memorable customer moments for brands.

UneeQ is a remote-first workplace and this role will play a pivotal role in creating and implementing practices and ways of working that support a great working experience for our people. The impact of this role will span across all our geographies and you will be key to building a strong culture with high team engagement, productivity, and well-being.

UneeQ is fast paced and constantly evolving. Our Business Operations Manager touches all parts of our business in some way, so we are looking for someone who is an operations superstar and culture champion, committed to helping UneeQ thrive through a ‘can do’ attitude.

This role reports into the Chief Operating Officer and is Auckland based (to facilitate and organize the in person events).

Business Operations

• Provide executive support to CEO, COO and the Board of Directors.
• Manage and co-ordinate Senior Leadership Team initiatives.
• Process accounts payable and provide support to the Finance team for accounts receivable
• Optimise operations, systems and practices that can scale as we grow, follow best practices and continuously improve.
• Support the CEO through coordination of administrative activities connected to fundraising (i.e. due diligence requirements)
• Project manage key company initiatives and strategic or one-off projects
• Lead the completion and submission of various applications requiring input from multiple parts of the business (e.g. financial grants, industry awards)
• Build and maintain relationships with vendors, suppliers, and partners to ensure smooth and efficient operations across the business.

People Experience

• Foster a sense of community and engagement within the organization. Organise in-person and virtual social, cultural activities and wellbeing initiatives and manage within budget.
• Onboard new team members across the globe (including support with tech set up) and offboard departing team members from systems, tools and processes.
• Support hiring managers with recruitment activities
• Manage employee contracts
• Support people leaders with performance review and salary review processes.
• Plan in-house or off-site events, such as board and company meetings, team celebrations and conferences
• Oversee the operation of the Company's Health and Safety processes and reporting under the Health amp; Safety at Work Act 2015
• Process bi-monthly payroll, employee leave applications and other employee benefit scheme administrative tasks

• Various employee engagement metrics
• Feedback from team members and stakeholders
• Budget compliance
• Evidence of improvements made (process improvements, efficiencies gained etc)

Requirements

You are experienced in

• Office management; ideally supporting people across multiple offices and geographies
• HR/People administration experience
• Accounts receivable/payable experience would be advantageous
• Xero and Gsuite

Who you are and how you work

• Passionate and action oriented towards championing company culture and values
• Collaborative, friendly and approachable
• Creative, resilient, proactive, adaptable and able to quickly and effectively solve problems
• Able to quickly build and maintain trusting, effective relationships
• Accountable, highly organised and able to effectively prioritise and plan
• Strong communicator
• Tech savvy - proactively looks for opportunities to streamline processes through technology. Also able to support team members with technical questions about the tools and systems we use
• Courage and confidence to take a stand, coupled with humility and openness to other viewpoints
• Passionate, driven and self-motivated
• A team player - committed to the success of the whole UneeQ team
• Self aware and committed to ongoing learning and growth

Benefits

• Do work that matters - we are passionate about doing great work, solving customer problems and having a positive impact on some of the biggest challenges facing our world today.
• Work at the leading edge - with us you will be continually pushing the boundaries of what is possible.
• Learn and grow - we support you with a learning allowan

Job Rewards and Benefits