Front Office Manager
HIND Management, New Zealand
Job Description
About The Role - Te mahi
At Sudima Hotels, we ensure our guests make the most of their day. We have one passion, you! We care, we do the right thing, and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day interactions, however great or small.
This is a permanent, full-time role based at Sudima Auckland Airport. The salary for this role is $70,000 - $72,000 per year with a guaranteed minimum of 40 hours per week. (You may be required to work weekends, cover Duty Manager shifts, and cover some graveyard shifts)
Key Responsibilities:
- Directing and overseeing reservation, reception, room service and housekeeping activities.
- Supervising security arrangements and property maintenance.
- Attend to any emergency issues including security, maintenance, fire or evacuation
- Assessing and reviewing customer satisfaction.
- Overseeing accounting and purchasing activities.
- Ensuring compliance with occupational health and safety regulations.
- May provide guests with local tourism information, and arrange tours and transportation.
- Ensure a smooth check in and check out process whilst on shift and ensure VIP guests are acknowledged appropriately.
- Ensure employee personal presentation is consistent with Sudima brand standards.
- Communicate professionally and effectively with all hotel departments, teams , senior leadership and external stakeholders.
- Drive revenue, budgets and financials through logical, smart decisions.
- Maintaining attendance and rostering
- Explaining and enforcing safety regulations
Requirements
Responsibilities:
- NZQF Diploma (ANZSCO Skill Level 2).
- OR At least three years of relevant experience.
- You will need a current General Managers Certificate.
- Ability to remain calm under pressure, willing to go the extra mile
- Outstanding communication and customer service skills, with good attention to detail.
- Confident, well-motivated, enthusiastic and determined.
- Flexible and adaptable in approach.
- Ability to prioritize, work to deadlines and remain composed under pressure Work to a high standard, accurate and organized.
- Approachable and flexible amp; a team player
- Committed to continuing professional development
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network - not just for you, but in some cases your friends and family too!
- Staff meals provided
- Wellbeing programme including Health insurance discounts
- Excellent reward amp; recognition events
- Free carparking
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Life insurance cover after successful probation period
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.
Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.
Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online