Project Coordinator
Datacom, New Zealand
Job Description
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
About Datacom
We have over 6,200 people across our global offices, and generate an annual revenue of over $1.2 billion, this makes us one of Australasia’s largest professional IT services companies. We have extensive expertise in operating data centres, providing IT services, software engineering and application management, as well as payroll and customer service design and operations. With this comes a long list of significant clients Datacom is committed to hiring, developing and promoting the best talent from a diverse range of backgrounds. We are local at heart, yet world-class in capability.
About the RoleThe Operations Coordinator is responsible for working on a wide range of activities across the Digital Engineering group to organise and progress the delivery of Professional Services work, support employee engagement and retention, and ensure internal operations run efficiently.
About you
Experience
- Customer relationship management (diverse customers)
- Event management
- 3 years’ work experience in customer service
- Extensive experience dealing at various customer levels (end users, management)
- Strong Excel skills to assist with financial activities
- Coordination of project teams and small projects
- Ability to prioritise and and escalate tasks as required
- Excellent customer relationship building and management skills
- Proven analytical and problem solving skills
- High level of interpersonal skills including written, verbal and presentation skills
- Customer outcome obsessed
- High standards of quality
- Responsiveness
- Attention to detail
- Focussed on supporting our Business Managers
- Purchase Order management and processes
- Basic experience in invoicing, accounts payable and receivable
Skills
Role and Responsibilities
Project Coordination
- Drafting and proofing Statements of Work
- Supporting project set up and ongoing maintenance
- Assisting with the management of project documentation
- Liaising with clients regarding Statements of Work, Variations and Purchase Orders.
- Monthly invoicing for projects
Reporting and Administration
- Monthly performance analysis and reporting and analytics
- Triage and troubleshooting of project variances
- Assisting with end of month financial administration
- Supporting Service Line leaders to execute internal processes and procedures (ie onboarding, procurement, staff engagement activities), including identifying and implementing potential improvements to existing processes.
- Supporting the resourcing of staff on projects and setup of team Greenboards.
- Actively engaging with Business Partners to support the delivery of services and new initiatives.
- Co-ordination and planning of activities and events
- Building strong relationships across clients, delivery teams and internal business partners
- Actively supporting and promoting a strong, inclusive and supportive culture across the group
Operational support
Relationship Management
Why you want to join us
At Datacom we believe that doing good, is good for business. We’ve maintained our local family feel whilst expanding globally, across Australia, ASIA, US and the UK. Our brand and reputation depend on ‘proving the promise’ and we aspire to be the trusted advisor for our customers across Government and the private sector from enterprise scale to regional business. We offer our staff a competitive salary package, fantastic perks and benefits like healthcare, life insurance, discounts at local retailers and a supportive, flexible working environment. If you want to join a company making a difference, apply now!