Front Office Manager- Sudima Auckland City
HIND Management, New Zealand
Job Description
About The Role
If you are passionate about service and have a smile to match, we are seeking a Front Office Manager for our beautiful 186 room Sudima Auckland City Hotel. This is a full time role on our Leadership Team.
This key role manages the smooth and efficient day to day operations of the Front Office reporting to the Operations Manager.
You will be able to lead a large Front Office Team to deliver an incomparable service experience and communicate at all levels. Managing and reporting the day-to-day operations of our front office will be high up on your priority list. You will be responsible for ensuring our guests are satisfied with their experience and solving any problems that arise through efficient multi-tasking.
As a Front Office Manager you are a true leader, and are passionate about coaching and inspiring the Front Office team through their hospitality careers. You will have at least 3 years of hotel front office experience and previous people management experience is a must.
This is a permanent, full time role based at Sudima Auckland City in Auckland CBD. The pay rate is $30.00 to $33.00 per hour with a guaranteed minimum of 40 hours per week.
The successful candidate will need to possess the following attributes:
- Confident, well motivated, enthusiastic and calm under pressure
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise and work to deadlines
- Work to a high standard, accurate and organised
- Approachable and flexible amp; a team leader
- A passion for team development and mentoring
Organizational Responsibilities:
Environmental, Social, and Governance (E.S.G) Commitments
- Our People: Celebrate diversity and Inclusion, ensure inclusion of Te Reo Maori and people with Disabilities and Neurodiversity as a priority within our organization at every opportunity, focusing on the wellbeing and growth of our people and communities in line with our values and ESG commitments.
- Environmental sustainability: within the scope of your position ensure decisions, materials and supplies are in line with our ESG commitments for environmental sustainability.
Requirements
About you | Ko koe tenei
Required Qualifications amp; Responsibilities :
- NZQF Diploma (ANZSCO Skill Level 2)
- OR At least three years of relevant experience may substitute for the formal qualifications listed above
- Be responsible for ensuring a smooth check in and out process and guest satisfaction.
- Oversee and ensure Front Office and Guest Service departments are staffed and running effectively and efficiently.
- Oversee and ensure personal presentation as well as departmental grooming standards are held as per the company policies.
- Oversee safe evacuation of the hotel should the situation arise.
- Oversee rosters
- Be available to work all shifts
- Current LCQ, General Managers, and First Aid Certificate
- Excellent written and verbal English communication and interpersonal skills
- Essential understanding of all Front Office systems and processes
- Strong leadership ensuring department compliance across Health amp; Safety, Company Procedures, and legislation
- Report daily to the team and Operations Manager
- Reporting on monthly budgets and Pamp;Ls
- Have a full NZ Drivers License
Benefits
He kura te tangata - We are all valued
As an employer of choice, we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too!
Who We Are - Ko Wai Matou
Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.
At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture.